Dealing with a difficult colleague this week gave me the opportunity to reflect, question my own contribution and come up with my own personal 6 point plan – allow me to share!

• Be introspective, use the conflict as a chance to learn by taking responsibility
• Don’t be tempted to gossip – sharing quickly becomes toxic
• Get solution focussed,allow yourself 10% on the problem, 90% on the solution
• Speak to the person directly, using ‘I….’& not ‘you….’
• Keep a record just incase it escalates (fortunately not in my case!)
• Grow from the experience

There you have it, with this little check list under your belt and maybe you can even embrace the next challenge with relish!